Privacy Policy

Privacy Policy



This Privacy Policy was last updated on 20 June 2021.

1.  To use Call4English application ("C4E') we require provide us consensually your personal data. Please refer to our Privacy Policy for additional information on our practices for handling, processing and securing user’s personal data. When you choose to register for or participate in C4E, you agree that you will provide accurate, complete, and up to date personal data as requested on the screens that collect information from you.
2.  Customers' personal data are processed in accordance with Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC(“GDPR”)
3.  The controller of Customers' personal data (hereinafter referred to “Data Controller)” is LSS Learning Systems Switzerland GMBH with its registered office in Bern, at the address: c/o Jörg Zumstein Rechtsanwalt,Kochergasse 6, 3011 Bern, Switzerland.
4.  The DataController has appointed a Data Protection Officer whom the Customer may contact regarding the protection of his/her personal data by e-mail at: privacy.policy@call4english.com, by telephone at___________ or in writing at: LSS LearningSystems Switzerland GMBH, c/o Jörg Zumstein Rechtsanwalt, Kochergasse 6, 3011 Bern, Switzerland.
5.  The Customer's personal data are processed for the following purposes:
5.1       for the purpose of concluding and performing the contract (Article 6(1)(b) of the GDPR);
5.2       for archival (evidential) purposes, which are the realization of the legitimate interest of preserving information in the event of a legal need to prove facts (Article 6(1)(f) GDPR);
5.3       for the possible establishment, investigation or defence against claims, being the realisation of a legitimate interest in this (Article 6(1)(f) GDPR);
5.4       for the purpose of the Customer satisfaction surveys being the realisation of a legitimate interest, determining the quality of service and the level of the Customer satisfaction with the use of the IR platform and call lessons with a lecturer (Article 6(1)(f) of the GDPR);
5.5       in order to offer products and services directly to the Customers (direct marketing), including matching them to the Customers' needs, i.e. profiling, which is the realisation of our legitimate interest(Article 6(1)(f) GDPR).
6.  The Customer has the right to object at any time to the processing of his/her personal data.
7.  The Controller will cease to process the Customer's personal data for these purposes unless the Controller can demonstrate that there are compelling legitimate grounds in relation to the Customer's personal data which override the interests, rights and freedoms of the Customer, or the Customer's personal data are necessary for the Controller to possibly establish, assert or defend claims.
8.  The Customer has the right to object at any time to the processing of his/her personal data for direct marketing purposes. If the Customer raises such an objection, theController will cease to process his/her personal data for this purpose.
9.  The Customer's personal data obtained in connection with the conclusion of the agreement shall be processed starting from the date of the conclusion of the agreement until the end of the retention period of 7 years calculated from the end of the year in which the agreement is terminated. The retention period consists of 6 years, as the longest possible limitation period for claims arising from the agreement, plus an additional one year necessary to handle claims submitted during the limitation period, of which the Controller has become aware after the expiry of the limitation period. Counting the retention period from the end of the year serves to determine a single date of deletion of personal data for agreements ending in a given year.
10.  Personal data processed for the purposes of direct marketing of services will be processed for the period necessary for their use, but no longer than until the Customer objects to their processing for this purpose or the Controller determines that they have become outdated.
11.  The Customer's personal data may be disclosed to: entities within the Controller's capital group, its partners, i.e. companies with which it cooperates by combining products or services. The Controller's subcontractors (processors) may have access to the Customer's personal data, e.g. accounting, legal, IT companies, loss adjusters, loss adjustment contractors, marketing agencies.
12.  In accordance with the GDPR, the Customer has the right to :
12.1       access his/her personal data and to receive a copy of it;
12.2       correct (amend) his/her personal data;
12.3       delete his/her personal data, limit the processing of his/her personal data;
12.4       object to processing of his/her personal data;
12.5       transfer of his/her personal data;
12.6       file a complaint to the supervisory authority.
13.  The disclosure of personal data by the Customer is voluntary but is necessary to conclude and perform the agreement.
14.  The Customer has the right to complain about the operation of the applications Call4English by sending a letter to: LSS Learning Systems Switzerland GMBH, c/o JörgZumstein Rechtsanwalt, Kochergasse 6, 3011 Bern, Switzerland or e-mail : support@call4english.com.
15.  Complaints will be responded to promptly no later than 30 days after receipt by C4E.
16.  No changes to these Terms and Conditions are valid or have any effect unless modify by C4E in writing. C4E reserves the right to vary these Terms and Conditions from time to time. Updated Terms and Conditions will be displayed on the IT platform and by continuing to use the applications Call4English following such changes, the Customer agrees to be bound by any variation made by C4E. The Customer is responsible to check these Terms and Conditions from time to time to verify such variations.
17.  No one other than a party to these Terms and Conditions has any right to enforce any of these Terms and Conditions.
18.  C4E does not exclude or limit in any way its liability to Customer where it would be unlawful to do so. This includes liability for death or personal injury caused by C4E negligence or the negligence of its employees, agents or subcontract or sand for fraud or fraudulent misrepresentation.
19.  To the maximum extent permitted by law C4E excludes all implied conditions, warranties, representations or other terms that may apply to the applications Call4English or any content on it.
20.  C4E will not be liable to Customer for any loss or damage, whether in agreement, tort(including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use the application Call4English or use of or reliance on any content displayed init. In particular, C4E will not be liable for loss of profits, sales, business, revenue, anticipated savings, business opportunity, goodwill or reputation orany business interruption or any indirect or consequential loss or damage.
21.  C4E’s Privacy and Cookies Policy also applies to Customer use of the applications Call4English.
22.  These Terms and Conditions, their subject matter and their formation (and any non-contractual disputes or claims) are governed by the laws of Poland. Parties to these Terms agree to the non-exclusive jurisdiction of the courts of Poland.